Orders & Delivery
Tracking Your Order
Once your order is confirmed, you can track its status in real-time through:
- Your Account: Go to Orders to view order status and tracking information
- Email Notifications: Receive automatic updates at each stage of your order journey
- SMS Alerts: Get text message notifications for important order updates
Order Statuses
Pending
Your order has been received and is being processed
Confirmed
Your order has been confirmed and payment verified
Processing
Vendor is preparing your order for shipment
Shipped
Your order has been handed to the delivery partner
Delivered
Your order has been successfully delivered
Delivery Times
Delivery times vary based on your location:
Standard Delivery
- Kampala, Entebbe, Mukono: 1-2 business days
- Major Cities (Jinja, Mbarara, Gulu, Mbale): 2-3 business days
- Other Districts: 3-7 business days
Express Delivery
- Kampala Metropolitan: Same day or next day
- Major Cities: 1-2 business days
Delivery Partners
We partner with trusted delivery services across Uganda:
SafeBoda
Quickbird
Armal
DHL
What If My Order Is Delayed?
If your order is delayed beyond the estimated delivery time:
- Check your order status in your account for tracking updates
- Contact our support team at [email protected]
- Call us at +256 700 000 000 during support hours
- WhatsApp us at +256 700 000 000 for quick assistance
Missing or Damaged Orders
If your order arrives damaged or is missing items:
- Take photos of the damaged package or missing items
- Contact support within 48 hours of delivery
- We will arrange for replacement or refund based on your preference
- For damaged items, we'll replace them at no additional cost
Still Need Help?
Can't find the answer to your question? Our support team is here to help.
Email: [email protected]
Phone: +256 700 000 000
WhatsApp: +256 700 000 000
Support Hours:
Monday - Friday: 8:00 AM - 8:00 PM EAT
Saturday: 9:00 AM - 5:00 PM EAT