Payments

We accept the following payment methods for all orders:

1. Add items to your cart and proceed to checkout
2. Enter your delivery information
3. Select your preferred payment method
4. For Mobile Money: Enter your phone number and confirm the payment on your phone
5. For Cards: Enter card details and complete the secure payment
6. Receive instant payment confirmation
7. Your order will be processed immediately

Your payment information is protected with industry-standard security measures:

• SSL Encryption: All transactions are encrypted with 256-bit SSL
• PCI DSS Compliance: We adhere to PCI DSS standards for card security
• Flutterwave Integration: Payments processed through Flutterwave, a PCI-certified payment processor
• No Card Storage: We never store your full card details on our servers
• Secure Mobile Money: Mobile money payments are processed securely through official APIs

Refunds are processed according to our Return & Refund Policy:

• Refunds to mobile money: 2-3 business days
• Refunds to cards: 5-7 business days
• Refunds to bank transfers: 5-7 business days
• Store credit: Immediate

You will receive payment confirmation through:

• Order Confirmation Page: Immediate on-screen confirmation after successful payment
• Email: Order confirmation sent to your registered email
• SMS: Payment confirmation sent to your phone number
• Account: Order history updated in your Tembeya account